Q: Sometimes when I have wanted to download the end-of-day data it has taken a number of attempts to complete a successful data transfer. Why is this?

A: We have three servers available for data download and they operate 24 hours a day, seven days a week. It could be that network traffic was congested from your PC to the server at the times you experienced problems. We suggest that you try different servers at different times to find out which is the most appropriate server at a particular time. If it is still a problem, then try to disable your virus protection during downloading. Of course, you will need to resume the virus protection as soon as you have finished the downloading. If you have installed a proxy for Internet access, you should use HTTP data transfer instead of FTP data transfer.

If the problem persists, please let us know your Internet Service Provider (ISP) as some ISPs have restrictions on data transfer.

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