Q: My data download is getting slower, especially the data conversion. Why is this?

A: Check that you have enough space on your hard disk. Normally, you should leave 1 GB free space on your hard disk to allow Windows to swap memory when the memory becomes low. There are several ways to free up disk space.

1. Remove any unused applications on your hard disk, especially games.
2. Defragment your hard disk periodically. To defragment the hard disk, right click on the disk, select Properties, then select the Tools tab, and click on the Defragment Now button. You might like to do this overnight as it is can be a lengthy process.
3. If there is no improvement you may need to replace your hard disk.

As a benchmark, it should take less than 1 minute to convert Australian data on a Pentium III 1GHz or above with at least 1GB free disk space. Therefore, the total time for a normal Australian data download (excluding downloading news, upgrade and fundamentals) should take less than 2 minutes on a 56K connection with a benchmarked computer.

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