FAQ-I am trouble viewing the webinar - what can I do?
Q: I am having trouble viewing the webinars – what can I do?
A: There are several things you can do to try and remedy the problem.
First, make sure you are running the recommended media player, Windows Media Player 11.
You can download here: http://www.microsoft.com/windows/windowsmedia/player/11/default.aspx
If you are using a Mac, you should be able to open the webinars in Safari. If you are having troubles with that, try Firefox. You can download the Firefox software here.
Firefox download For MAC: http://www.apple.com/downloads/macosx/internet_utilities/mozillafirefox.htmlFirefox download For PC: http://www.mozilla-europe.org/en/firefox/
If you require more support go to www.support.gotomeeting.com or the contact phone numbers are:
|
Country |
Toll-Free |
Direct Dial |
|---|---|---|
| United States | 1-800-263-6317 | +1-805-617-7000 |
| United Kingdom | 0800-404-9279 | +1-805-617-7000 |
| Europe | 00-800-7770-0011 | +1-805-617-7000 |
| Mexico | 001-888-840-6244 | +1-805-617-7000 |
| India | 000-800-100-3359 | +1-805-617-7000 |
| Australia | 1800 194 319 | +1-805-617-7000 |
| Asia-Pacific | 0011-805-617-7000 | +1-805-617-7000 |
If you still can't get on please call our office for specialised assistance